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Community Corner

Do not bring your business to BP gas

On Sunday, July 21, my husband and I visited the BP gas station at 295 Massachusetts Avenue to fill our gas tank.  I suggested to my husband that we go to a different gas station because of the poor treatment I experienced this past winter when I had gone to the station to get a windshield wiper replaced.

Since this gas station was convenient we went there anyway.  My husband gave the attendant his credit card and asked that the tank be filled.  The attendant returned when the tank was filled and asked my husband for payment.  My husband explained that he had already given the attendant the credit card.

This then set off the attendant who proceeded to accuse my husband of not giving him the credit card.  We offered suggestions as to where he might have left the credit card (on top of the pump which he did not understand, in the office, etc).  Then both my husband and I got out of our car and began searching the gas station while the attendant stormed around insisting that he did not have my husband's credit card.  This went on for about 20 minutes.  The attendant all but accused us of trying to steal $40 of gas to fill our tank.

The attendant then said, "Well maybe I gave the card to the other man who was getting gas."  I said,  "Why would you suggest that unless you did it?"  I then asked for the other customer's receipt.  My husband and I were able to match the last four numbers on the receipt to his card.

The attendant has charged over $98 of gas to my husband's card for the other customer and then gave that customer my husband's card.  My husband and I solved this despite the attendant denying all of this.

Of course the card had to be cancelled, which has caused a tremendous inconvenience as this is our primary credit card which has numerous recurring charges that must be reset.  Although we were told that the owner would contact us to rectify the situation he never did.  We in fact called him at the number we were given and left a message when we did not hear from him.  One week later, we still have had no contact from him.

I am appalled with the lack of care and concern that BP has demonstrated.  I suggest that you bring your business to another gas station.

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